Last updated: 15 September 2026

Delamere Vineyards (“Delamere”, “we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use, store and share it, and how you can access or correct it. It applies to your dealings with us at the cellar door, by phone or email, through our website, and as a member of the Delamere Legacy Wine Club or the Delamere Sparkling Society.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The personal information we collect

Depending on how you interact with us, we may collect:

  • Contact details: your name, postal and delivery address, email address and phone number
  • Wine club details: membership, pack preferences, allocation and shipment history, and delivery instructions
  • Order and transaction details: products purchased, order value, order history and delivery status
  • Payment information: your payment is processed securely through our payment provider; we do not store full card numbers on our systems
  • Account details: your username and login information, if you create an account on our website
  • Correspondence: enquiries, feedback and other communications you send us by phone, email or through our website
  • Website and technical data: IP address, browser type, pages visited and cookie data collected when you browse our site
  • Proof of age or date of birth, where we need to verify you are old enough to purchase alcohol

We do not seek to collect sensitive information (for example, health information) and ask that you do not include it in correspondence with us unless it is directly relevant, such as telling us of a dietary requirement for a cellar door booking.

2. How we collect your information

We collect personal information directly from you when you:

  • Join the Delamere Legacy Wine Club or the Delamere Sparkling Society, or purchase wine through our website or cellar door
  • Make a booking, enquiry or purchase in person, by phone or by email
  • Subscribe to our newsletter or other marketing communications
  • Contact us with a question, complaint or piece of feedback

We may also collect information indirectly, for example through Commerce7, our ecommerce and wine club platform, when you interact with automated emails or online forms, or from a delivery courier when tracking an order.

3. Why we collect, hold, use and disclose your information

We use your personal information to:

  • Process and fulfil orders and wine club allocations, including biannual campaign shipments
  • Manage your wine club membership, including preferences, holds, skips and pack selections
  • Communicate with you about an order, membership, account or enquiry
  • Send marketing communications about new releases, events and offers, where you have not opted out
  • Verify your age before supplying alcohol, as required by law
  • Improve our website, cellar door service and wine club offering
  • Meet our legal, taxation and regulatory obligations

4. Who we share your information with

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

We may disclose personal information to:

  • Commerce7, our ecommerce, wine club and email platform, which stores and processes customer, order and membership data on our behalf. Commerce7 is based in the United States, so this involves the disclosure of personal information overseas
  • Stripe, our payment processor, to complete secure payment transactions. Stripe may process and hold payment information outside Australia as part of its global payment infrastructure
  • Australia Post and other delivery providers, to fulfil and track your order
  • Marketing agencies we engage from time to time to help prepare and send campaigns, who are only permitted to use your information for that purpose
  • Our website host and IT service providers, to maintain and support our website and systems
  • Our professional advisers, such as our accountant, where reasonably necessary
  • Regulatory bodies or law enforcement, where required or authorised by law

Where personal information is disclosed to an overseas recipient, such as Commerce7 or Stripe, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

5. Storage and security

We store personal information using a combination of secure cloud-based systems (including Commerce7) and, for records not held electronically, secure premises at our cellar door. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law.

6. Direct marketing

We may send you marketing communications about Delamere wines, events and offers by email, post or SMS, where you have provided your details to us and have not opted out. Every marketing email includes an unsubscribe link, and you may opt out at any time by contacting us using the details below.

7. Automated decision-making

We do not currently use automated decision-making technology to make decisions that could significantly affect your rights or interests. If this changes, we will update this policy to describe the kinds of personal information used and the kinds of decisions involved.

8. Cookies and website analytics

Our website uses cookies and similar technologies to support site functionality and to understand how visitors use our site. You can control or disable cookies through your browser settings, although this may affect how our website functions.

9. Access and correction

You may ask us to access the personal information we hold about you, or to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity before providing access.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), or by calling 1300 363 992.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. The current version will always be available on our website, with the date it was last updated shown at the top of this page.

12. Contact us

For any questions about this policy or your personal information, contact us at:

Delamere Vineyards
4238 Bridport Road, Pipers Brook, Tasmania 7254
Email: info@delamerevineyards.com.au
Phone: +61 456 910 274